ISO OVERVIEW
What is ISO
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ISO means (International Organization for Standardization) is the world's largest developer and publisher of International Standards.
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ISO is a network of the national standards institutes of 164 countries, on the basis of one member.
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ISO is a non-governmental organization that forms a bridge between the public and private sectors. On one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government.
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On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations.
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Therefore, ISO systems is able to act as the organization in which a consensus to reached on achieve the quality objectives, solutions that meet both the requirements of business and the broader needs of society, such as the needs of stakeholder groups like consumers and companies.
Therefore, ISO systems is able to act as the organization in which a consensus to reached on achieve the quality objectives, solutions that meet both the requirements of business and the broader needs of society, such as the needs of stakeholder groups like consumers and companies.
Code of "ISO"
Because of "International Organization for Standardization" would have different abbreviations in different languages ("IOS" in English, "OIN" in French for Organisation internationale de normalisation), it was decided at the outset to use a word derived from the Greek ISOS, meaning"equal". Therefore, whatever the country, whatever the language, the short form of the organization's name is always ISO.
The Standers of "ISO"
ISO has developed over 19000 International Standards on a variety of subjects and more than 1000 new ISO standards are published every year. The full range of technical fields can be seen from the listing International Standards. Users can browse that listing to find bibliographic information on each standard and, in many cases, a brief abstract.
Why the standards are matter?
Standards make an enormous and positive contribution to most aspects of our lives. Standards ensure desirable characteristics of products and services such as quality, environmental friendliness,safety,reliability,efficiency,and interchangeability , and at an economical cost.
When products and services meet our expectations, we tend to take this for granted and be unaware of the role of standards. However, when standards are absent, we soon notice. We soon care when products turn out to be of poor quality, do not fit, are incompatible with equipment that we already have, are unreliable or dangerous.
Companies registered to ISO contract with a Registrar for 3 years to audit and confirm they are focused on meeting customer requirements and they measure themselves for continual improvement, effective internal communications, effective training, effective process control, and especially, effective customer satisfaction!
Buying from ISO registered companies kind of tips the scale that you will receive product or service that is fit for your use and gets better over time. Of course, no company is perfect all the time, but ISO companies have less delivery problems and the ISO corrective action, and Internal Audit tools effectively attack problems with a bias for prevention. Your customers have buyers who need to look good by investing in you.
Think for a minute what went wrong around your company in the last 90 days. Just like the evening news, it is probably the same kind events happening again and again, just to different people. What happens to control or eliminate recurring problems? ISO registered companies teach employees how to react to unexpected events. Employees are taught to use their experience and judgment to receive.
To reject and document the incident for management intervention, do their job well, and inspect well prior to release to prevent someone from rejecting and documenting. Companies that adopt such a concept find that crisis management quickly drops. Unexpected costs to respond to a crisis never get spent. Target profit margins are now achieved. All in 6 weeks, or less!
Working in an ISO company can be a blessing or a curse. If you are a solid performer needing recognition for steady good work, you will love performing well during internal audits. If you are coasting along and not caring much for the quality of your work, you will hate ISO for bringing the spotlight of nonconformance to you. You see, after every audit finding, management will retrain you on what you should have known AND send another auditor later to confirm the effectiveness of your re-training. ISO is not a hammer, just an effective measuring device seeking folks who are doing well. Everyone gets to manage their work by receiving well, doing well, and releasing well to meet customer requirements on time, every time. Is there anything else?
There is a curse when management responds to ISO with excessive procedures and work instructions and forms. Heck, you may have bulging binders on the shelf before ISO! The curse of such documentation is ineffectiveness over time. Too many procedures cannot be absorbed by new hires. Too many work instructions take forever to audit (oh, if auditing is ever done). Time consuming audits find dozens and dozens of nonconforming incidents that take days and days to resolve. Believe me, there are hundreds of ISO registered companies out there that are cursed with excessive documentation that is mostly ineffective. It does not have to be that way.
Brand new ISO companies need to start with an enterprise approach to documentation. Because the current ISO-9000 Standard requires old users to migrate to it when their certificate expires and the new Standard is modeled as an enterprise approach, renewal companies can lean down for effectiveness. Respond to the Standard’s requirements with procedures that all departments shall follow. Simplify the procedures by using flowcharts. Try to refer to an employee’s “experience and judgment” inside procedures instead of having another work instruction. After all, they have been doing their job for some time. Should an unacceptable release occur, you will have a system to identify a need for re-training. ISO registration does not have to be an administrative nightmare!
Getting the Standard
Before you can begin preparing for your application, you will require a copy of the standard. So Contact us in order to improve your business identity.
Implementations of ISO will lead to increased demands for products and services, industrial and service sectors alike, and thus lead to increase the profitability of these companies in global markets, as well as improve internal and external relationships and continuous improvement of the relationship between management and employees in the company.
Getting the Standard
Before you can begin preparing for your application, you will require a copy of the standard. So Contact us in order to improve your business identity.
Implementations of ISO will lead to increased demands for products and services, industrial and service sectors alike, and thus lead to increase the profitability of these companies in global markets, as well as improve internal and external relationships and continuous improvement of the relationship between management and employees in the company.
Targets
ISO target can be made more objective ,if we can first test the skill level of sales people. This provides direction to the entire design system, training and auditing process. In any sales process the following stages occur list 1 open building trust investigate identify need present articulate value confirm handle objections position build relationship If we can measure these skills based on the organization s sales process then it gives a benchmark for training interventions. measure on ISO statements .
Advantages of QMS
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The customer’s needs and requirements are well understood.
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Suppliers provide high quality materials and services.
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All activities, from taking orders to shipping finished goods, are planned and coordinated.
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Rejects and rework are decreased.
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You get good materials, correct data and good information to work with.
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Equipment and tools used are suitable for the job and in good condition.
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The necessary instructions and training to do your job is always there.
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Finding needed items quickly and obtain the information you need is never an issue.
Advantages of QMS
-
The customer’s needs and requirements are well understood.
-
Suppliers provide high quality materials and services.
-
All activities, from taking orders to shipping finished goods, are planned and coordinated.
-
Rejects and rework are decreased.
-
You get good materials, correct data and good information to work with.
-
Equipment and tools used are suitable for the job and in good condition.
-
The necessary instructions and training to do your job is always there.
-
Finding needed items quickly and obtain the information you need is never an issue.
ISO Targets
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All businesses in the sectors:
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Industrial.
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Trade.
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Services .
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Companies & enterprises in all specialties & size.